At Soundwave Gears, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our refunds and returns policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging with all accessories included.
Non-Returnable Items
Items that are used, damaged after delivery, or not in their original packaging may not be eligible for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Provide your order details and reason for return. Once your request is approved, you will receive instructions on how to proceed.
Inspection and Approval
After receiving the returned item, we will inspect it within 3–5 business days. If the return is approved, we will process your refund.
Refunds
Approved refunds will be processed within 5–7 business days after inspection. Refunds will be issued accordingly based on the original order details.
Exchanges
If you receive a defective or damaged product, you may request an exchange within 7 days of delivery. The replacement process will begin after verification of the issue.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact us at:
[email protected]