At Soundwave Gears, we are committed to delivering your orders efficiently and securely, no matter where you are in the world.
Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not processed on weekends or public holidays. Once your order is processed, it will be prepared for dispatch.
Order Confirmation
After placing an order, you will receive a confirmation message or email with your order details. Please review the information carefully and contact us immediately if there are any issues.
Shipping Charges
Shipping charges, if applicable, will be clearly communicated at the time of checkout or order confirmation.
Cash on Delivery (COD)
We offer Cash on Delivery as our payment method. Please ensure that the correct shipping details are provided to avoid delays or cancellations.
Order Tracking
Once your order has been shipped, you may receive tracking details (if available) to monitor the status of your delivery.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact us promptly so we can assist you.
Incorrect Address
Customers are responsible for providing accurate shipping information. Soundwave Gears is not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery so we can investigate and resolve the issue.
Contact Us
For any shipping-related inquiries, please contact us at:
[email protected]